At Steam Healthy, we’re all about creating a chill shopping vibe, even when cancellations or refunds are involved. Here’s how we handle them:

Cancellations

• Cancel within 48 hours for a full refund.
• For orders canceled before shipping, a 4% processing fee applies.
• After shipping, cancellations incur a 35% restocking fee and return shipping costs.

Exchanges

• Contact us to initiate an exchange.

Refunds

• Refunds are processed once the item is inspected and approved.
• For orders canceled before shipping, a 4% processing fee applies.
• Returns after shipment are subject to a 35% restocking fee, and the customer covers return shipping costs.
• Refunds will be credited to the original payment method within 5-7 business days after inspection.

Partial Refunds

• Items not in their original condition or missing parts may be eligible for partial refunds.

Non-Returnable Items

• Custom items like pre-cut sauna kits, sauna doors, and modular rooms.
• Used items and parts.

Return Eligibility

• Returns are accepted within 30 days of receiving your order.
• Items must be unused, in original packaging, and in the same condition as received.
• A Return Authorization Number (RA) is required for all returns—contact us to obtain one.

Shipping for Returns

• Customers are responsible for return shipping costs unless the issue was caused by our error.

Important Notes

• Concealed Damage Claims: Must be filed within 5 days of delivery.
• Sale Items: Non-refundable unless otherwise indicated.
• Unauthorized returns may be refused or incur additional fees